Terms And Conditions
All terms and conditions of sale are subject to change without notice.
ALL RETURNS REQUIRE PROOF OF PURCHASE. Please include Proof of Purchase with your return when you send it back or your return will not be processed.
PRODUCT LIABILITY INSURANCE ON STREETWISE STUN GUNS, STUN BATONS AND PEPPER SPRAY: Cutting Edge Products provides product liability insurance coverage on all Streetwise brand stun guns, Streetwise brand stun batons and Streetwise brand pepper spray.
COMPLIANCE WITH LAWS PROHIBITING ANY OF OUR PRODUCTS: It is the sole responsibility of the purchaser to comply with all local, state and federal laws or statues pertaining to the possession and/or use of any of the products we sell.
PRICE CHANGES: We reserve the right to change the price of any product we sell at any time.
DEFECTIVE PRODUCT: Products that are found to be defective can be returned for a replacement or credit toward the purchase of other product during the warranty period of that specific product. The warranty period starts on the date of the invoice and ends after the following period of time:
For all products sold by Cutting Edge Products: 90 days
For all products with the Streetwise Brand: One year
For all Streetwise stun guns and stun batons: Lifetime
For all Police Force stun guns and stun batons: Lifetime
EXCHANGE POLICY: We will accept certain (not all) products back for exchange (credit toward the purchase of other product) within 30 days after the date of the invoice with a 20% exchange fee. This does not apply to all of our products. Certain items cannot be exchanged. For example, if an item has been discontinued, as announced in our weekly e-mail update and listed on our website, then we cannot take it back. Each product returned for exchange must be in its original condition and ready to go back on the shelf. This includes the item and its packaging. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.
ADDRESS CORRECTION POLICY: It is very important that we receive a complete and accurate address for all orders to insure timely delivery and because UPS and FedEx charge a fee for any address correction. If we receive an incorrect address from a customer and we are charged a correction fee we will pass this fee on to the customer.
BACK ORDERS: We make every effort to have all products in stock at all times, but this is not always possible. When a product we carry is out of stock we list it on our “out of stock” page on our website. We also list the date the item is expected back in stock.
Orders placed online: Because the web site charges for the order at the time it is placed, the shopping cart will not allow you to order an item that is out of stock. If you are interested in ordering an item that is out of stock, you can check our “Out of Stock” page and note the date when the item is expected back.
ORDER CANCELLATION/ ORDER CHANGE POLICY: If a customer wants to cancel or change an order that has already been placed they must contact our office by telephone (252-830-5577). We will make every effort to stop the order (or make the requested changes). However, if the customer does not call in time, and we are unable to stop the order (or make the requested changes) then the customer is still responsible for the order. In addition to the phone call we will request an e-mail for confirmation.
SHIPPING POLICY: We strive to get every order out as soon as possible. However, due to the fact that we cannot predict the number of orders that we will receive on a given day, we cannot guarantee that an order will ship on the day it is received. Orders will ship within one to two business days of our receiving them. Business days are Monday through Friday excluding national holidays and any day our office is closed as announced in our weekly e-mail blasts. For example, an order placed over a weekend might ship on the following Monday, but could ship on Tuesday.
SHIPPING INSURANCE POLICY: We automatically insure all packages that we ship out.
DAMAGE/ MISSING ITEMS/ WRONG ITEM SENT CLAIMS: Any time an order is received that has been damaged, or items are missing from the order, or the wrong items have been sent, it must be reported to Cutting Edge Products Inc. within three business days after receipt of the order. Any claim after three business days will be void.
INTERNATIONAL ORDERS: All orders tendered to Cutting Edge Products for shipment outside the United States, Puerto Rico or any US territory must be a minimum of $100.